Patient Rights and Responsibilities
The Practice Team will
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Treat you with courtesy and respect
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Treat you as an individual
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Offer the most appropriate care by qualified professionals, who will explain both your condition and your treatment.
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Ensure that the premises are comfortable and the appointment times flexible to meet patients' needs.
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Provide home visits by a doctor when this is deemed medically appropriate
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Provide you with repeat prescriptions within 1 1/2 working days of your request
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Treat all patient information as strictly confidential.
To help us honour those statements, you should:
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Tell us if you are concerned about your condition or treatment
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Arrive in good time for appointments
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Use the clinician's time appropriately
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Request housecalls only when necessary
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Cancel in good time, appointments you are prevented from keeping.
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Request repeat prescriptions well in advance
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Treat the practice team with courtesy and respect
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Advise us if you change your name, address or telephone number