Home visits are for patients who are completely housebound or too ill to come to the surgery as a result of their illness. Home visits use up a lot of doctor’s time travelling to the patients. A doctor can generally see about 3 – 4 patients within the surgery in the time it takes to visit one patient.
Please keep the following points in mind when requesting a house-visit:
- Request a house visit only if the patient is unable to attend the surgery on medical grounds.
- Please try to request a home visit before 10 am as this will allow the doctors to plan their visit route and ensure prompt attention to the patient.
- Please ensure that you provide the correct address for the visit, especially if the address is not the one at which the patient is registered.
- Please do not request house visits due to lack of transportation. Try to get help from your family members where possible.
- Children generally do not require house visits. If your child has fever, vomiting, diarrhoea or rash, coming to the surgery will not do him/her or others any harm.
The receptionist will ask you for details of your illness. Please supply the receptionist with as much detail as possible as this will enable the doctors to plan their visit list prioritising patients most in need. A doctor may call you back to establish if a home visit is appropriate.
Home visits should be requested by telephoning the practice on 01292 262697.
You should consider calling 999 for an emergency ambulance in the following circumstances:
- Sudden onset chest pain
- Possible stroke
- Severe shortness of breath
- Severe head injury or any significant injury
- Continuous fit